Although not as easy as I thought, I booked a vacation for the first time today ! My vacation will be in March 2015.
Initially, I had a few difficulties with logging on the website , (log on didn't work) and some confusion on point usage I found the club agents friendly and helpful. I was getting a little annoyed with the process and was probably not the sweetest person but the agents remained calm and were quite helpful in making my reservations.
I can't really comment on the rest of the club membership but I thought the agents were quite nice and helpful in explaining my optipons. Hopefully it will be easier next time.
Product or Service Mentioned: Festiva Adventure Club Membership.