Festiva Adventure Club

Providing our members with an exceptional membership experience is something we strive to do each and every day, so we are upset to hear that you are dissatisfied with your Festiva Adventure Club membership. Unfortunately, maintenance fees do sometimes have to increase as the cost of operating the resort also goes up but we try to limit such increases as much as possible.

If the maintenance fees are becoming an issue for you, we suggest, perhaps, setting yourself up on a pre-payment plan so you can start tackling the bill before it even arrives. Just call 1-888-881-8082 and a representative would be happy to assist you in getting that set up.

If, however, you are interested in transferring your membership out of your name you can call 1-866-933-7848 or email memberservices@festiva.com and someone should be able to explain that process and the various steps required to complete it. We hope you find this information helpful.

We are sorry to hear that you have had such a frustrating experience with your Festiva Adventure Club membership. It is our mission to make sure that all of our members receive an exceptional vacation experience when using our product.

With that being said, we would like to try to address some of the grievances you have. As far as usage, we would love to accommodate all of our owners and get them the weeks they want each time they wish to vacation, however, we only have a certain number of units at each resort and they are first come first serve. To ensure you get the week you want, we encourage you to try and book as early as possible. We would also recommend calling your member service department to speak with a representative about points usage.

Someone there will be able to discuss the best strategies for getting the weeks you want and the ways to get the most out of your points. In terms of maintenance fees, you mention that they have nearly tripled since you initially purchased. Part of this would have been due to the upgrade where you more than doubled your points. The remaining increases would be due to an increase in operating costs over the past five years.

Festiva makes no money from maintenance fees. All monies received from them goes toward keeping the resorts operational and in the best possible condition for our members. If you would like to see exactly how the funds are allocated, a budget breakdown is included with the first maintenance fee invoice we send to each owner. If you have not received this invoice or would like an additional copy you may call your member service department at 1-866-933-7848.

They will be able to provide a copy. We hope this information is helpful and has helped address some of the issues you mentioned in your post. We want each and every member to be pleased with their Festiva Adventure Club experience so if there is ever anything we can do for you, you can always reach out to us at inquires@festiva.com or call your member service department at 1-866-933-7848. Happy Travels!

We are sorry to hear that you have had such a frustrating experience with your Festiva Adventure Club membership. It is our mission to make sure that all of our members receive an exceptional vacation experience when using our product. With that being said, we would like to try to address some of the grievances you have. As far as usage, we would love to accommodate all of our owners and get them the weeks they want each time they wish to vacation, however, we only have a certain number of units at each resort and they are first come first serve.

To ensure you get the week you want, we encourage you to try and book as early as possible. We would also recommend calling your member service department to speak with a representative about points usage. Someone there will be able to discuss the best strategies for getting the weeks you want and the ways to get the most out of your points. In terms of maintenance fees, you mention that they have nearly tripled.

Part of this would have been due to the upgrade where you more than doubled your points. The remaining increases would be due to an increase in operating costs over the past five years. Festiva makes no money from maintenance fees. All monies received from them goes toward keeping the resorts operational and in the best possible condition for our members.

If you would like to see exactly how the funds are allocated, a budget breakdown is included with the first maintenance fee invoice we send to each owner. If you have not received this invoice or would like an additional copy you may call your member service department at 1-866-933-7848. They will be able to provide a copy. We hope this information is helpful and has helped address some of the issues you mentioned in your post.

We want each and every member to be pleased with their Festiva Adventure Club experience so if there is ever anything we can do for you can always reach out to us at inquires@festiva.com or call your member service department at 1-866-933-7848. Happy Travels!

We apologize for any confusion you have experienced regarding your Festiva Adventure Club and RTX memberships. When members join the Festiva Adventure Club they automatically receive an RTX membership as well.

This is because RTX, which stands for Resort Travel, and Exchange, is first and foremost a timeshare exchange company. This means that those with timeshares or a Festiva Adventure Club membership are able to deposit their previously booked week and trade it for a comparable week at different location. Without owning a timeshare or being a member of the Festiva Adventure Club, you would not be able to utilize the RTX membership. We hope this helps clarify things for you.

If you have any questions you are more than welcome to email inquires@festiva.com or you can call RTX directly to speak with a representative. Their number is 1-888-988-4789.